Refund, Return and Exchange Policy

Refund, Return and Exchange Policy

For our general Terms of Use, please see Terms of Use. Acceptance of our Terms of Use also implies explicit acceptance, without limit, of this policy and its terms.

If you are not entirely satisfied with your purchase, we’re here to help. Before initiating any return, or if you have any questions, we encourage you to contact customer service directly.

Items eligible for return includes meal items sold by Life Food.

Items not eligible for return include any product received as a “trial” or promotional item, and item where any amount of the purchase price has been paid by or through a third party. For Life Food products purchased through third parties, please consult that seller’s return policy.

Returns

For items eligible for return, you have 15 calendar days to return an item from the date you received it. The 15 day return window is from the date the Courier delivers your item to the date you ship it to Life Food. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Returns should be mailed to:

Life Food
Unit 3 Lagoon Rd
Orpington
Kent
BR5 3QX

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable. If you receive a refund, the cost of return shipping, if any, will be deducted from your refund.

Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Exchanges
Life Food does not exchange products. If you are in any way dissatisfied with your purchase, we encourage you to contact customer service directly.

Contact Us
If you have any questions on how to return your item to us, contact us.